Refund policy

Returns and Refunds

Thank you for shopping with us! Because every shelf is individually handmade from scratch, we take great pride in crafting high-quality products for your home. Please review our return and refund guidelines below.

Customized Products:  We accept returns for all unmodified products.  Items that are customized by dimensions, color or any change not offered on our website are not able to be returned.

Condition & Time Frame: Items must be returned unused, undamaged, and in their original packaging and condition to qualify for a refund. Returns are accepted 30 days from the date the item is delivered. No refund will be issued until the product has been returned to us.  

Return Shipping: The customer is responsible for the return shipping cost. To return your product, you can either contact us and we will provide a shipping label or you can mail your product to:

The Shelf Shop, 133 MacArthur Ct. Nicholasville, KY 40356, United States. 

If we provide the return label, the return shipping cost plus a handling fee of $10 will be deducted from your return.  If you are shipping an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance to ensure proof of delivery and coverage for any damage.

Restocking Fee: A 25% restocking fee will be deducted from your total purchase price on all approved returns to cover the labor, material, and handling costs associated with our handmade products.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 business days.

Damage
It's rare, but it happens.  We offer full refund or exchange for any order received in defective or damaged condition, or missing items, within 30 days from date of purchase.  If your item has arrived damaged please contact us immediately to figure out a resolution.  We will do our best to remedy the situation by sending a replacement or shipping the item back to get fixed.  The customer will not be responsible for any shipping costs associated with a defective product.  Contact us at support@theshelfshop.com

 
Exchanges (if applicable)
We can replace items if they arrive defective or damaged. If you need to exchange it for the same item, send us an email at support@theshelfshop.com.